At KT Bag Store, we are committed to delivering your order in a timely manner. Please read our Shipping & Delivery policy below for more details about our shipping process and delivery times.
1. Processing Time
All orders are processed within 1-2 business days from the time of purchase. You will receive an email confirmation with tracking details once your order has been shipped.
2. Shipping Costs
Shipping costs are calculated based on the weight and destination of your order. Shipping fees will be displayed during the checkout process before you complete your purchase. If you qualify for free shipping, the discount will be applied at checkout.
3. Shipping Methods
We offer several shipping options to ensure your order arrives as quickly as possible. The available shipping methods and their corresponding costs will be displayed at checkout. The available options may vary depending on your location.
4. Delivery Times
Delivery times may vary depending on the shipping method selected and your location. On average, orders will be delivered within 5-7 business days after processing, but please note that delivery times may be longer due to unforeseen delays or during peak seasons.
5. International Shipping
We offer international shipping to most countries. Shipping times for international orders may vary, and customs clearance may cause additional delays. Please be aware that international customers may be responsible for any duties, taxes, or customs fees associated with their order. These fees are determined by the destination country and are not included in the shipping cost at checkout.
6. Order Tracking
Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order and get updates on its delivery status. Please allow up to 24 hours for tracking information to be updated.
7. Shipping Delays
While we make every effort to ship orders promptly, there may be times when shipping delays occur due to factors beyond our control, such as weather conditions, holidays, or issues with the shipping carrier. We will notify you if there are any significant delays in shipping.
8. Address Accuracy
Please ensure that your shipping address is correct and complete at checkout. KT Bag Store is not responsible for delays or lost packages due to incorrect or incomplete address information. If you realize there’s an error in your address after placing your order, please contact us immediately at [email protected], and we will try to assist you in making changes before the order ships.
9. Shipping Issues
If you experience any issues with the shipping or delivery of your order, please contact us at [email protected], and our customer service team will assist you in resolving the issue.
10. Lost or Damaged Packages
If your order is lost or damaged during shipping, please contact us immediately. We will work with the carrier to investigate and resolve the issue. Depending on the circumstances, we may offer a replacement or refund for lost or damaged items.